Terms & conditions
Effective date: October 22, 2026
These terms apply to the cleaning services provided by Melias Cleaning LLC ("Melias Cleaning", "we", "us") and to the use of this website. By requesting a quote or booking a cleaning, you agree to these terms.
Quotes and prices
Prices shown on this website are starting prices. Your final price depends on the size, layout and condition of your home and the services you choose. We confirm the price with you before the cleaning.
If the condition of the home on the day of the cleaning is significantly different from what was described, we will discuss it with you before continuing. This may mean adjusting the price or the scope of work.
Booking and confirmation
Submitting the quote form is a request, not a booking. Your appointment is confirmed once we agree on the date, time and price with you by phone, text or email.
Cancellations and rescheduling
Please let us know at least 24 hours before your appointment if you need to cancel or reschedule. Cancellations made less than 24 hours before the appointment may be charged a $50 late cancellation fee.
Access to your home
Please make sure we can get into your home at the scheduled time, whether you are there, leave a key or share an access code. If we cannot get in and cannot reach you, a $50 lockout fee may apply.
Please make sure water and electricity are working. We may be unable to complete the cleaning without them.
Pets
Let us know about any pets before your appointment. For everyone's safety, we may ask that pets be kept in a separate room or crate during the cleaning.
What we don't clean
For safety reasons, our team does not:
- Clean biohazards, such as bodily fluids, mold remediation, pest infestations or hoarding situations.
- Work at heights beyond a standard step ladder.
- Move heavy furniture or appliances.
Valuables and fragile items
We ask that you put away jewelry, cash, important documents and very fragile or valuable items before your cleaning.
Satisfaction and re-cleans
If something was missed, contact us within 24 hours after the cleaning. We will come back and re-clean the area at no extra charge. We do not offer refunds, but we will always make it right with a free re-clean.
Damage
We take great care in your home. If you believe something was damaged during a cleaning, contact us within 24 hours with a description and photos so we can look into it. If we confirm the damage was caused by our team, we will compensate you either in cash or with a discount on your next cleaning.
Payment
Payment is due during or upon completion of the cleaning. We accept cash, Zelle, Venmo and checks.
Communications
By submitting the quote form and checking the consent box, you agree that we may contact you by phone call or text message about your request. You can reply STOP to opt out of text messages at any time. See our privacy policy for details on how we handle your information.
Use of this website
The content of this website, including text, photos and the Melias Cleaning logo, belongs to Melias Cleaning LLC and may not be copied without permission. We do our best to keep information on this website accurate, but prices and services may change.
Governing law
These terms are governed by the laws of the State of California.
Changes to these terms
We may update these terms from time to time. The effective date at the top shows when they were last changed.
Contact us
Melias Cleaning LLC
Sacramento, CA
Phone: (279) 239-5467
Email: yourmeliascleaning@gmail.com